Privacy Policy

1. Information we collect and how we use it

We collect and process information only to archive your Ring clips to your own storage:

Account:

your email address, used to sign you in (with an emailed one-time link) and for subscription and service email.

Ring account link:

your Ring account ID and the access tokens Ring gives us (and when they expire) that let us fetch your clips. Tokens are encrypted before storage. We also store your Ring account email with the link: we show it masked on the linking page, so you can see which Ring account you are linking, and use it for the reconnect email if Ring access stops working. We read your VideoArchiver subscription status in Ring to know which devices are on Pro. We also read which Ring location each camera belongs to (an opaque Ring ID, used only to see which cameras your subscription covers and never stored). To keep your cameras and plan up to date, we read Ring’s notices that a camera was added, removed, online or offline, that your VideoArchiver plan started or ended, or that VideoArchiver was removed; and every hour we check each camera’s motion and doorbell history to catch any notification that never arrived.

Storage connections:

the access tokens Google Drive or Dropbox give us, or the S3 access keys with endpoint, bucket, and region, that let us upload to your storage, plus the folder you choose. They are encrypted before storage and used only to upload your clips.

Devices:

camera names, Ring device IDs, type, status, plan, and whether archiving is on.

Event log:

each clip’s time, event type (motion or doorbell press, and what Ring says it detected, such as a person or a vehicle), camera, status, where it was saved, and any error — shown as your history in the dashboard.

Video:

when an event triggers, the clip streams from Ring to your storage over an encrypted connection. We do not store, copy, or retain video files.

Feedback:

what you send through the feedback form (signed in or not): the category, subject, and message; the name and email address you enter (if you are not signed in), or your account email and a name taken from your account (the name on it, or the part of your email before the @) if you are; a link to your account when you are signed in; your browser’s user-agent text; and the page you sent it from (the site and path only, never a query string). If you are not signed in, we also store a keyed hash of your email address, only to limit how often one address can send. We store it and normally email it to the VideoArchiver operator through Resend so we can read it and reply (in a busy hour a message may be stored without the email). Feedback is kept after you delete your account (see Data retention). To have a message removed, email privacy@videoarchiver.mrkannah.com.

Your signed-in browser can read only your own records.

2. AI and automated models

We do not use customer data, video recordings, metadata, or user information to train any AI or automated decision-making models (including classical machine learning, heuristic learning, generative AI, or LLMs). No data is shared with third-party AI training platforms.

3. Data retention

We keep information only as long as we need it to provide the service:

Video:

never stored. A clip passes through our servers only while it streams to your storage, and is never saved there.

Ring account link and settings:

kept while your Ring account is linked. If you remove VideoArchiver in the Ring app, Ring notifies us; we erase your stored Ring tokens right away and stop archiving. We keep the rest so you can reconnect (your Ring account ID and email, your devices, your storage connections and your event history) until you delete your account.

Event log:

kept for the life of your account and never purged automatically. Records of failed clips kept for replay are deleted after 72 hours.

Notification records:

Ring’s ID for each notification, kept for 7 days so the same one is not handled twice, then deleted at the next daily cleanup.

Feedback:

kept until you ask us to remove it, including after you delete your account. Email privacy@videoarchiver.mrkannah.com.

Account deletion:

deleting your account in Settings removes your account, your Ring account link and tokens, your destinations and their credentials, your devices, and your event log. Clips already in your storage are left untouched by design — delete them from your cloud storage directly if you want them gone. Deleting your account does not cancel a VideoArchiver Pro subscription (Ring bills it), remove VideoArchiver from the Ring app, or revoke the access you gave to Google Drive, Dropbox, or your S3 provider (an S3 access key keeps working until you delete or rotate it); do those in Ring or with your storage provider. We email a receipt to your account address when we can (the receipt page says whether it went out), and we keep only:

• a hash-only deletion record: a hash of your user ID, the deletion time, and counts of devices, events, and destinations — no Ring data, identifiers, tokens, or video;
• subscription and device-removal audit records, which hold Ring account and device IDs, plan changes, and timestamps — no email address, tokens, or video;
• feedback you sent, with the name and email address you entered (your account name and email, if you entered none); the link to your account is removed.

Backups and logs:

residual copies in provider backups and logs (at the providers listed in section 4) are not selectively purged and age out per each provider’s retention window.

4. Sub-processors and data sharing

We do not sell, trade, or rent your personal data or video files. These providers help us run the service:

• Supabase (AWS US-East): database for account data, device settings, encrypted tokens and credentials, and event logs; sign-in. Supabase privacy policy (opens in a new tab)
• Cloudflare (global network): hosting and processing, and cookieless Web Analytics, which counts page views for every visitor. Cloudflare privacy policy (opens in a new tab)
• Sentry (Functional Software, Inc.): error monitoring and session health. When you are signed in, error reports can include your user ID and email address, and session health carries your user ID. Section 5 lists what else they hold. Sentry privacy policy (opens in a new tab)
• Resend (Resend, Inc.): transactional email, including the message we receive when you send feedback. Resend privacy policy (opens in a new tab)

Your clips go directly to the storage provider you connect (Google Drive, Dropbox, or S3-compatible storage), under that provider’s terms.

5. Cookies, local storage, and analytics

VideoArchiver sets no cookies. Cloudflare Web Analytics is on for every visitor: it is cookieless, counts page views and how fast pages load (with the page’s path, the site that sent you, your browser and your country) without tracking you across sites, and Cloudflare adds it to our pages, so there is no analytics choice to make. Sentry runs without cookies and writes nothing to your browser’s storage.

We use Sentry to find and fix problems, never for advertising. When something fails in your browser, the error report holds what failed and where in the code, the page you were on (its path only, never a query string), your browser with its language and time zone, and a trail of what led up to it: recent page navigations, clicks and key presses (with the label of the control, which can include a camera or folder name, but never what you typed), the page’s own network requests (address, method and result, never a query string or body), and messages the page wrote to the browser console. When you are signed in, it also holds your user ID and email address. Sentry also records session health, whether each visit ended without a crash, which carries your user ID when you are signed in. And for about one page view in ten, it records timings, without your user ID or email: how long the page and its network requests took to load, and how long the page took to respond to a click or key press, named by the label of the control (which can include a camera or folder name).

Your browser’s local storage holds your sign-in session, interface preferences (such as theme and onboarding progress), and any campaign tags (utm_*) on the link you arrived from. The campaign tags stay in your browser.

While you write feedback, the form also keeps your draft (the subject, the message, and any name and email you typed) in this tab’s session storage, so a page change does not lose it. It is not shared with other tabs and is not sent anywhere until you click Send feedback. It is cleared when you send it, sign out, delete your account or close the tab, and a draft older than 24 hours is not restored.

There is nothing to switch off here: analytics count page views without cookies, and Sentry exists to fix problems. If you would rather not be counted or reported, a content blocker in your browser can stop either, and the site works the same.

Cloudflare Web Analytics counts page views for every visitor without cookies, and we use no advertising cookies, tracking pixels, or third-party behavioral tracking.

6. Your privacy rights

Depending on where you live, data protection laws may give you these rights:

• Right of access (GDPR Art. 15): you may request a copy of the personal data we hold about you.
• Right to erasure (GDPR Art. 17): you may request deletion of your account and associated personal data.
• Right to data portability (GDPR Art. 20): you may request your data in a machine-readable format.
• CCPA rights (California): you have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, email privacy@videoarchiver.mrkannah.com. We will respond within one month, and may need to verify your identity first.

7. Opting out

• One camera: turn archiving off for it on the Devices page.
• All archiving: remove VideoArchiver in the Ring app (menu, Apps, My Apps). We then erase your stored Ring tokens and archiving stops.
• Your data: delete your account in Settings.
• One destination: disconnecting a single destination isn’t available in the dashboard yet — contact support for help.

To opt out of non-critical email, contact support@videoarchiver.mrkannah.com. Critical service email (your sign-in link, Ring-access warnings and the receipt for deleting your account) can’t be turned off while your account is active.

Analytics and error reports have no setting in the dashboard; section 5 says what they hold and how to block them.

8. Human access

No one at VideoArchiver can view your videos: they are never stored, and streaming is fully automated. Limited account metadata, such as your email address and event log, may be looked at only to answer a support request or fix a problem with your account.

9. Your controls

In the dashboard you can turn archiving on or off per camera, set the folder clips go to, review your archived events, replay failed clips, and delete your account.

10. Children’s privacy

The service is not intended for anyone under 16. We do not knowingly collect personal information from children. If we learn that a child under 16 has provided us personal data, we will delete it.

11. Changes to this policy

We may update this policy from time to time. We will post the new text here and change the date at the top. If a change materially reduces your rights, we will also email the address on your account before it takes effect. Continued use of the service after a change means you accept the updated policy.

12. Data protection contact

VideoArchiver is operated by Kannah Consulting, based in Las Vegas, Nevada. For privacy questions or to exercise your rights, email privacy@videoarchiver.mrkannah.com. For anything else, including reports of abuse, email support@videoarchiver.mrkannah.com.